Support Site User Guide

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User account creation/deletion

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StaffMail accounts

How do I create an alias for a StaffMail account? How do I create a shared StaffMail mailbox? How do I stop a member of staff accessing a shared mailbox? Can I forward mail from a member of staff's account? How do I update an alias to reflect a name change? How do I change the address of a shared mailbox? Can I delete some of the distribution lists that are being shown in the Global Address List? Some new users cannot log into StaffMail, why is this? How do I share my Calendar? How do I change the destination of an alias? Email filtering using MailProtect How do I deal with unwanted emails arriving in my inbox? An email has been sent to a member of staff but they have not received it. Can it be traced?

Support cases

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