How do I create a new user account?
Only Nominated Contacts can create new user accounts. There are several ways this can be done.
Manually
A single user account can be created via the Wavenet Education support site by accessing the User Accounts tab and selecting User Request (single). Follow the process as outlined in the instructions and submit the new user request. Please note that all the required details must be correct (including date of birth) and that no generic or duplicate accounts can be created. All new user requests are checked carefully before being approved or rejected.
Automatically
If your school has either USO-AutoUpdate or Groupcall installed on its MIS Server, secure data exports can be configured to run on a daily basis. When new users are created within the MIS they are exported to Wavenet Education during an overnight process. This identifies new users and either creates new user accounts automatically or transfers the users' accounts from a previous school where appropriate. This is the preferred method as it results in greater data accuracy and significantly reduces the administrative workload of Nominated Contacts. The data sets and fields being exported can then be controlled by the Head Teacher via the Atomwide support site by accessing User Accounts > AutoUpdate settings. To obtain more information regarding MIS data exports please raise a case with the Service Desk.
