A new member of staff has been added to the MIS but a USO account has not appeared. What do I do now?
This can happen for a number of reasons. One reason may be that the data exports for your school have stopped running.
If your school is using USO-AutoUpdate you can check this by going to User Accounts > AutoUpdate settings and check the date of the most recent export in the Upload History list on the left side of the page. The latest data available for your school is from the date shown at the top.
If you are exporting data using a different exporting mechanism please check that the exports are being received regularly by going to User Accounts > Whole school bulk results instead as this information will not be shown on the AutoUpdate settings page. The exports will be shown under the List files that have been processed found in the dropdown menu.
If the exports are being run regularly it may be that the user's account is in the list of accounts requiring some manual intervention like resolving unmatched accounts.
To check this go to User Accounts > Whole school bulk results and select the item in the drop down menu called List staff that have not been matched. This will show any members of staff that have not been matched successfully by the system. If you find any members of staff listed here you will need to carry out the matching process for each user which is described here.
If the above does not resolve the issue then please raise a support case.
