Some new users cannot log into StaffMail, why is this?
When a new account is created it does not automatically have StaffMail enabled, this needs to be done manually.
For information about how to check the status of an account and to enable StaffMail manually visit this page.
There is an option to allow StaffMail accounts to be created automatically when a new account is created or transferred into the school. If you wish to have this option enabled then please raise a support case and request it.
