An email has been sent to a member of staff but they have not received it. Can it be traced?
The first thing to do would be to check the MailProtect logs, in case the message has been caught as spam. To access these go to My Account > LGfL MailProtect logs.
Once here you will need to use the search options to find the message for the relevant person
By doing this you will be able to see if the message has been caught as spam and if it has you can then release the message.
For further information about releasing messages please visit the MailProtect User Guide found here.
Please note that only LGfL mail domain administrators are able to search for blocked messages for other users but all users of StaffMail can see their own blocked messages.
