The LGfL MailProtect logs link takes you directly to the MailProtect website where various degrees of email management are available to different types of users.
Email management
The MailProtect website is designed to give staff users access to the email filtering system. This is needed in case legitimate emails get trapped in the spam filter, email users will be able to view their own blocked emails and release those that are appropriate.
The LGfL site can be found at https://mailprotect.lgfl.org.uk
Schools and establishments that are not part of LGfL can access it at https://mailprotect.adept.education
Please note: this website cannot be accessed by users in schools operating their own mail servers (with the exception of administrators) or pupils at any school. However, system administrators can see logs relating to pupil emails and release messages for them as required.
Site permissions
Regular LGfL mail users
Every user can and should subscribe to a spam digest. This is an email notification that will be sent to the user each time messages are trapped in the spam filter.
To switch on the spam digests, the member of staff needs to log into the support site and go to My Account >> Email. From there they can select to "Opt in" to receiving these notifications.
Every LGfL email user has the ability to log in and view all emails that have been sent to and from all email addresses associated with them. This will include all aliases associated with the person and any shared mailboxes where they are specified as the "owner".
Users in schools with their own mail servers
If users in such schools wish to receive spam digests, they can only do so by sending an email to Wavenet Education.
To enable spam digests for an individual user, that user must email digests@atomwide.com and enter the following in the subject line of the email: Enable spam digests.
Digests will then be sent to the requesting individual and they can release blocked emails from these.
To disable spam digests if enabled, the user must email digests@atomwide.com and enter the following in the subject line of the email: Disable spam digests.
Regular users do not have the ability to log in to the MailProtect website.
Administrators
More functionality is available to users who have mail domain administration rights.
In LGfL this refers to Nominated Contacts who also have the Mail Domain Administrator permission.
In all other establishments this refers to Nominated Contacts or other users who have the MailProtect Administrator permission.
Administrators can log in and see a log of all emails sent to and from everyone in the establishment and release any legitimate messages that were trapped in the spam filter on behalf of other email users.
For more information about how to use the MailProtect site please visit the help pages.
