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Support Site User Guide

Edit Security Information

Password

If a user has forgotten their password or it needs to be changed for any reason, a new one can be created via the Security screen. This can be done in two ways:

1. You can overwrite the existing password by typing a new password of your choice in place of the ****** visible in the password field. You then need to let the user know the new password.

2. You can get the system to generate a new random password by clicking on Generate next to the password field. The new password will be displayed temporarily. Make a note of it and let the user know what it is.

 

OTP tag

If an OTP tag has been registered, its serial number will be displayed in the box.

 

School lock

If ticked, a Nominated Contact would not be able to associate the user with a new or additional school, nor will it be possible to disassociate the user from a school or move the user into the Unallocated pool for your LA.

 

External credentials

If you have linked a Google or Microsoft account to your USO account, the details will appear here.

Once you have chosen 'Edit Account' there will be an option to remove an external credential if you would like to remove access.

 

See next:

Schools tab

Notes tab

Changes tab

 

Changing a user profile - adding or removing permissions

 

See also:

Name tab

Email tab

Contact tab