Support Site User Guide

Before any data can be exported, AutoUpdate needs to be correctly configured. The Configuration dialogue box will open automatically after the initial software installation

(If the Configuration window does not open by itself, click on Settings then select Configuration.)

When the dialogue box opens, enter your Licence key. This is found on the AutoUpdate Settings page of the support site but will only become visible after the Head has logged in and selected your MIS type.

The SIMS tab will not appear until after the licence key has been entered, identifying your MIS as SIMS.

The SIMS tab will not be visible.

Entering the licence key will populate all the visible fields with the relevant information and your MIS type will be identified. The Save button will also be greyed out.

After entering the licence key, click on the SIMS tab (which will have appeared) and define the path the the CommandReporter. The CommandReportImporter will get defined automatically, assuming it is present in the same folder the the CommandReporter.

You should now see that the Save button has become active. Click Save and close the interface.

The program interface displays a set of coloured indicators, which show the current status of the installation and whether there are any problems (i.e. Red for major problems, yellow for processing/in progress, green for OK).

If the indicator turns green that shows it can connect correctly to Wavenet Education's servers.

Data exports already accepted

If exports have already been "accepted" online by the Head Teacher, the accepted reports will be indicated by a grey button to the left of the name. Available reports that have not yet been accepted are indicated by a blue arrow. Reports that are not available to your school are indicated by a red cross and cannot be accepted or exported.

Data exports not accepted

If data exports have not yet been "accepted" via the support site, you will see a blue arrow next to the name of each sub-report until exports are accepted.

You will also have to carry out the activation process (described in above sections) at this point to obtain the licence key for entering in the software before any further steps can be taken. Please see the information at the top of this page which describes how to carry out the configuration process.

The main reports are marked with a folder icon. The reports contained within each folder are sub-reports of the main report.

All sub-reports that have been accepted via the support site will be marked with a grey square.

Any sub-reports marked with a blue arrow are available but have not yet been accepted.

Any sub-reports marked with a red cross are not available to your school. These cannot be accepted.

Click on a report folder to see the sub-reports available within it. Selecting any sub-report (by clicking on it) will show the fields that comprise it. These will be displayed in the right-hand pane (see below) and will show which fields are being exported.

Explanation of the "Status" fields:

•Mandatory fields - column must be present in order for the sub-report to be processed.

•Uploaded fields - optional data fields that were accepted by the school when the sub-report was accepted. These should contain data in SIMS but if no data is found in these fields it will not prevent account creation or maintenance.

•Not Uploaded fields - optional fields that the school has opted out of. A school can request to opt out of exporting certain fields by raising a support case with the Service Desk.

Running a test

You will now be able to run a test to ensure data is being correctly extracted from SIMS. The test will not send any data to Wavenet Education, it will just allow you to make sure all the relevant fields are being extracted and to see the information they contain.

To do this click the Run a Report button in the top right corner. This will prompt you to select which report to run and will run all the sub-reports that the report contains.

This will open a Report Wizard which will allow you to select the report you want to run.

Select a report from the dropdown menu and click Next.

Select whether you just want to test the data extract or whether you want to upload it as well. Click the relevant radio button.

Click Run to proceed.

The status indicators will turn yellow while a report is being run.

Each of the selected reports will be extracted and put through a verification process. Errors, warnings or status messages will be generated for each one so any problems can be identified and addressed. These messages will be shown in the horizontal pane at the bottom of the interface.

If everything is working correctly all indicators will turn green.

Errors will be generated if a Mandatory column is missing from a sub-report. This will prevent that sub-report from being exported. A warning will appear if a non-mandatory column of data is blank or no rows are returned. See the Common Errors section for details on resolving these.

After performing a test extract and ensuring there are no errors, you can run a real data export.

Simply perform the steps described in the section above after selecting the Extract, Filter and Upload option in the Report Wizard.

It is recommended that the first data export is done manually. This will extract data and upload it to Wavenet Education to ensure that all the fields are exported correctly.

Status messages will show any report(s) which contains a problem and will state the nature of that problem. You will need to click on the specific report and check the specified fields.

Assuming this export is successful, you will be need to schedule future data exports to run automatically.

If the export is unsuccessful, you will need to resolve any issues before automated exports can be scheduled. See the Common Errors section for help with troubleshooting.