Support Site User Guide

Authority field
(Mandatory)

This will automatically be filled in with your local authority.

School field

(Mandatory)

If you are associated with more than one school, you will be able to select the correct school from the drop-down menu. Otherwise, only one school will be listed.

Type field

(Mandatory)

You will have an option to create different kinds of user, including staff or student.

Title field

(Optional)

Select the user's title.

Gender field

(Mandatory)

Please ensure you select the user's gender.

Legal first name field

(Mandatory)

It is essential that you enter the user's legal name here, not what they like to be called. (There is another field for this.) The name must be no longer than 30 characters and can contain apostrophes (') or hyphens (-) if needed though these MUST NOT be the first character. The name must be written out in full. An initial is NOT acceptable.

Middle name field

(Optional)

Fill in the user's middle name.

Legal last name field

(Mandatory)

It is essential that you enter the user's legal name here as it appears on official documentation. The name must be no longer than 40 characters and can contain apostrophes (') or hyphens (-) if needed though these MUST NOT be the first character. The name must be written out in full. An initial is NOT acceptable. If they prefer to be known by another name please enter it in the appropriate field.

Preferred first name field

(Optional)

If the user likes to be called by any other name, please enter it here.

Preferred last name field

(Optional)

If the user likes to go by another surname, please enter it here.

Date of birth field

(Mandatory)

It is essential that you enter a valid and correct date of birth for the individual. This ensures the user is correctly identified within the system as there may be other users with an identical or very similar name. This is particularly important for staff accounts as these have very little distinguishing criteria when it comes to resolving account matching issues that arise from AutoUpdate.

Year of entry field

(Optional)

Please enter the year the user joined the school.

UPN field

(Mandatory for student accounts)

Please enter a Unique Pupil Number if the user is a student.

Class field

Optional

Initial password field

(Dependent on LA)

MANDATORY: if the USO policy for your school does not allow Contacts to view users' passwords, this field is Mandatory. Please enter a password using the required combination of letters, numbers and characters. Alternatively, click the Generate link to create a random password.

OPTIONAL: if your school's policy allows Contacts to view users' passwords. You can specify an initial password if you wish or click Generate to create a random password. If you do not specify a password, one will be created for the user which can be changed later.

Email address field

(Dependent on LA)

If your school is an LGfL user and has StaffMail, you only need to select the tick box that reads Create a new LGfL StaffMail address for this person.

If your school is an LGfL user and does NOT have StaffMail, entering a valid email address is MANDATORY.

Mobile number

Optional