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Support Site User Guide

Navigation: My Account

Change Password

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Select the Change Password option under My Account.

Enter your current password in the first field.

In the second and third field, enter your new password.

Your password must conform to the requirements of your Local Authority.

Your new password MUST be between 6 and 12 characters and may contain a combination of the following:

Lower case letters

Upper case letters

Numbers

One or more of the symbols  ! $ ^ & ( ) ; : - = _ + [ ] { } / #

The actual required combination of letters, numbers and characters is determined by your LA and your account type. If the password you attempt to create does not comply with your policy, you will see a message explaining what type of password is acceptable for you.

Enter the new password in the second field and in exactly the same way in the third field.

The system will alert you to the strength of your password.

If you have entered the new password using an acceptable combination of letters, numbers and symbols your new password will be saved though you may need to wait an hour for the change to take effect on all USO-enabled systems.

If you submit a password not using the required combination of characters, you will be asked to try again until a satisfactory password is created.

 

Please make your password something you can remember without having to write it down anywhere as this could compromise your account security.