London Grid for Learning - Support FAQ
If you require telephone support, then call the London Grid for Learning central helpdesk number: 020 82 55 55 55
Unified Sign On (USO)
What will my LGfL Unified Sign On username and password allow me to do?
I don't have a Unified Sign On account - how do I get one?
Why can't I request the creation of generic accounts?
What should I do to create USO accounts for everyone at my school?
How can users at my school use their USO accounts with the London MLE?
Once I have a USO account, how do I use it?
What is Shibboleth authentication?
How do I enable StaffMail for my school?
How do I use my school's domain with StaffMail?
How do I use StaffMail?
How do I implement shared calendars and distribution lists?
How do I administer StaffMail accounts, aliases and shared mailboxes?
How do I transfer emails from my old POP3 account to my new StaffMail account?
How do I access the LondonMail service?
What username and password should I use to access the LondonMail service?
How do I enable LondonMail for pupils in my school?
What is the LGfL SafeMail service?
How do I access the SafeMail service?
What username and password should I use to access the SafeMail service?
How do I enable SafeMail for pupils in my school?
Can I access emails that have been blocked by MailProtect?
What does the MailProtect service offer me?
How do I administer the LGfL MailProtect service?
What video conferencing options are available to me from LGfL?
H323 High Quality Video Conferencing
How do I use a H323 video conferencing endpoint on LGfL?
What is LVCNet?
How can I order LVCNet?
Does LGfL recommend any particular H323 video conferencing endpoints for use within my school?
What should I look for when buying H323 endpoints?
Does LGfL support High Definition video conferencing?
How do I connect my Aethra X3 H323 endpoint?
Windows Software Update Services (WSUS)
Information about how to take advantage of the LGfL's central WSUS server can be found in
these separate pages
What options does LGfL offer schools for streaming video?
How do I access the LGfL VideoCentral service?
How do I use the LGfL VideoCentral service?
How do I stream live video, a live event or a video conference from my school?
Where can I host video files that are too large for the VideoCentral service?
What is the LGfL Weather Station project?
How do I access the LGfL Weather Station site?
How do I use the LGfL Weather Station site?
I have an existing Weather Station - can I join it into the project?
How does my school or LA participate in the LGfL Weather Station project?
What is Podcasting?
How do I access the LGfL podcasting site?
How do I use the LGfL podcasting site?
USO File Exchange
Does LGfL offer any means for me to transfer files securely over the Internet between schools and LAs?