London Grid for Learning - Support FAQ
If you require telephone support, then call the London Grid for Learning central helpdesk number: 020 82 55 55 55
Unified Sign On (USO)
What will my LGfL Unified Sign On username and password allow me to do?
I don't have a Unified Sign On account - how do I get one?
Why can't I request the creation of generic accounts?
What should I do to create USO accounts for everyone at my school?
How can users at my school use their USO accounts with the London MLE?
Once I have a USO account, how do I use it?
What is Shibboleth authentication?
How do I enable StaffMail for my school?
How do I use my school's domain with StaffMail?
How do I use StaffMail?
How do I implement shared calendars and distribution lists?
How do I administer StaffMail accounts, aliases and shared mailboxes?
How do I transfer emails from my old POP3 account to my new StaffMail account?
How do I access the LondonMail service?
What username and password should I use to access the LondonMail service?
How do I enable LondonMail for pupils in my school?
What is the LGfL SafeMail service?
How do I access the SafeMail service?
What username and password should I use to access the SafeMail service?
How do I enable SafeMail for pupils in my school?
Can I access emails that have been blocked by MailProtect?
What does the MailProtect service offer me?
How do I administer the LGfL MailProtect service?
What video conferencing options are available to me from LGfL?
H323 High Quality Video Conferencing
How do I use a H323 video conferencing endpoint on LGfL?
What is LVCNet?
How can I order LVCNet?
Does LGfL recommend any particular H323 video conferencing endpoints for use within my school?
What should I look for when buying H323 endpoints?
Does LGfL support High Definition video conferencing?
How do I connect my Aethra X3 H323 endpoint?
What options does LGfL offer schools for streaming video?
How do I access the LGfL VideoCentral service?
How do I use the LGfL VideoCentral service?
How do I stream live video, a live event or a video conference from my school?
Where can I host video files that are too large for the VideoCentral service?
What is the LGfL Weather Station project?
How do I access the LGfL Weather Station site?
How do I use the LGfL Weather Station site?
I have an existing Weather Station - can I join it into the project?
How does my school or LA participate in the LGfL Weather Station project?
What is Podcasting?
How do I access the LGfL podcasting site?
How do I use the LGfL podcasting site?
USO File Exchange
Does LGfL offer any means for me to transfer files securely over the Internet between schools and LAs?